MISS TAN — Return & Refund Policy

At MISS TAN, we want you to love your tan! That's why we offer a 14-day no-risk money-back guarantee. If you're not completely satisfied with your purchase, we're here to help.

14-Day Money-Back Guarantee

If you've changed your mind or aren't happy with your results, you can request a refund within 14 days of receiving your order.

Our satisfaction guarantee allows you to open and reasonably try your product. You don't have to leave it unopened to qualify.

To request a return, please contact customercare.misstan@gmail.com within 14 days of receiving your order.

For change-of-mind and satisfaction-guarantee returns, customers are responsible for return postage costs.

Incorrect or Faulty Products

If you've received an incorrect, damaged or faulty product, please contact us as soon as possible, preferably within 7 days of delivery.

Include your order number and a description of the issue. Photos may help our team assess the problem.

Where a product is faulty or incorrectly supplied, we will provide an appropriate remedy in accordance with your applicable consumer rights.

Reasonable return shipping costs for confirmed faulty products will be reimbursed where required by law.

Nothing in this policy limits your rights under Australian Consumer Law.

How to Return Your Order

1. Email customercare.misstan@gmail.com with your order number and reason for returning.

2. Our customer support team will provide return instructions.

3. Securely package your items, including any remaining product and original packaging where reasonably possible.

4. Clearly mark your parcel "Returned Items" and include your order details.

5. We recommend using a tracked, insured delivery service and emailing us your tracking information.

Return Address

ATTN: MISS TAN
12 Industrial Park Drive
Lilydale VIC 3140
Australia

Refunds

Once your return has been received and assessed, we will contact you regarding your refund.

Approved refunds will be issued to the original payment method, subject to applicable consumer laws and payment processing times.

For voluntary change-of-mind and satisfaction-guarantee returns, customers cover return postage.

European Union — 14-Day Cooling-Off Period

Customers receiving eligible orders in the European Union may have a statutory right to withdraw from their purchase within 14 days of delivery, without providing a reason.

Applicable exceptions and conditions may apply. Customers are generally responsible for return postage for a withdrawal, provided they have been informed of this before purchase.

Any rights under applicable European Union consumer protection laws are additional to our voluntary satisfaction guarantee and are not limited by this policy.

Questions?

Our team is here to help.

Email customercare.misstan@gmail.com for assistance with returns, refunds or product concerns.